Privacy Policy

Introduction

By enquiring about our products and services or completing any online enquiry forms, you may be required to provide us with certain personal information. This Privacy Policy outlines the categories of personal information that The Bullion Store Franchising (Pty) Ltd t/a Mr K (“Mr K”, “we”, “us”, “our”) may collect when you visit our website (the “Website”) as well as how we collect, use, store, and protect this information.

If you have any questions regarding this Policy, our contact details can be found at the end of this document. Mr K may amend this Policy from time to time, and we encourage you to review this page periodically to stay informed of any updates. If we make any significant changes, we will notify you by providing clear notice on the Website before the changes take effect.

Personal Information You Provide or We May Infer

To assist you with your enquiries or orders, you may be required to provide information such as, but not limited to, your name, identity number, telephone number, email address, delivery address, and payment details. If additional information is needed, we will notify you via email or telephone.

Any domain name information that we collect is not used to personally identify you but is instead aggregated to measure the number of visits, average time spent on the Website, and pages viewed. We use this information to measure the use of our Website and improve its content. However, additional services may also be made available if we have certain information about you.

We may also collect the following information:

• A list of products and services you express interest in while using the Website
• Demographic information and personal or professional interests to better understand your needs
• Your contact preferences and feedback on our products or services
• Information provided voluntarily when you interact with our content or contact our team

If you do not provide the requested personal information, we may be unable to provide our services or respond to your enquiry. If you provide personal information of third parties (such as beneficiaries or business contacts), please ensure you have their consent and inform them that Mr K will process their information in accordance with this Policy.

How We Use Your Information

We use your information to enhance and personalise our services and communications with you, including for the following purposes:

• To respond to enquiries or complaints
• To fulfil your requests and deliver services you’ve asked for
• To follow up as part of our customer care
• For internal record-keeping
• To send relevant marketing material, promotions, or information where legally permitted
• To improve our products, services, and user experience
• For fraud prevention, legal compliance, and enforcement of our rights
• To assess marketing effectiveness and conduct research or analysis
• To grant access to parts of the Website tailored to your interests

Legal Basis for Processing

Mr K processes your personal information based on one or more of the following grounds:

• It is necessary to perform or enter into a contract with you
• It is required to comply with legal or regulatory obligations
• It supports our legitimate business interests (provided these are not overridden by your rights and freedoms)

Storage and Security of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Your personal information will be stored securely and retained only as long as necessary to fulfill the purposes set out above or as required by law.

Disclosure of Personal Information

Your information may be shared with trusted third parties, including:

• Our affiliate, parent, or subsidiary companies
• Service providers who support our business (e.g., IT, analytics, marketing, and customer service)
• Professional advisers or legal authorities, where required
• A third party acquiring our assets or business through a sale, merger, or restructuring

These third parties are contractually bound to safeguard your information and use it only for the agreed-upon purposes.

Your Rights

You have the following rights regarding your personal information:

• Access, Correction, Deletion: You may request access to your personal information held by us, and request that it be corrected, updated, or deleted, subject to legal or contractual obligations.
• Marketing Preferences: You may opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of the above rights, please contact us using the details provided below.

Consent

By interacting with us and submitting your information, you consent to the processing and retention of your personal data as outlined in this Policy.

Changes to This Policy

Any future changes to this Privacy Policy will be posted on this page. Please review it periodically. Where required, we will also notify you of significant updates.

Contact Us

If you have any questions or concerns regarding this Policy or how your information is handled, please contact us at: